Webinar

HOW TO PROVIDE 24/7 ANSWERS WITHOUT HIRING MORE CUSTOMER SUPPORT AGENTS

Learn how to scale customer support and support hundreds of clients at the same time, without having to hire more employees!

WHAT YOU WILL DISCOVER

  • How to support clients in a way that creates total freedom and does not demand having employees chained to the phones or their emails
  • How to support hundreds of clients at the same, time while saving thousands of time-Dollars on hiring new customer support agents
  • Exactly how to create a Knowledge Base right now
  • How to create awesome content for your Knowledge Base (training videos, video tutorials, written tutorials...)

DON'T LEAVE YOUR CLIENTS WITHOUT SUPPORT

  • Do you offer a product or service your clients have questions about?
  • Are you constantly answering the same before or after-sales questions over the phone and copy-pasting the same replies through email?
  • Are you thinking about hiring more people to respond to increasing support requests?

If you replied yes to those questions, I have really good news for you: You sound just like every single client I've built a Knowledge Base for.

If you are wondering how you can serve your clients in a way that creates total freedom and does not demand having employees chained to the phones or their emails then you need a Knowledge Base.

  • Business owners or Non-Profit organisations looking for the perfect Knowledge Base creation process and tools
  • Customer support specialists looking for an actionable Knowledge Base creation process
  • Marketers looking for the best process to serve a new market

You must be a motivated self-learner striving for your independence and autonomy - not someone who wants it all done for them. I am going to provide you all of my tools, key information, trials and errors, la creme de la creme of everything you need to succeed. I'm going to motivate you to transform this part of your business and free up time and cash flow.

But you MUST be someone who wants to take action. You MUST be someone who will take that information and make it into transformation. I only work with people who actually want to transform their business. I only work with a select amount of clients as such.

The program includes access to a Knowledge Base on how to build a Knowledge Base 🙂 It is divided in two Parts, and each part is divided into steps. There is also a bonus section that explains how to integrate with your current Ticketing System and how to translate your site.

Each section includes a written tutorial, videos and illustrated content (screenshots) to guide you depending on your learning preferences (audio, visual, written).

As a member, you will also have access to a bi-weekly group training session. Group training sessions last one hour and will allow you to ask questions, get feedback and validate your work. They also create a sense of accountability to make sure you are on the right track.

Sure, you can quickly and easily create your own Knowledge Base by downloading the Heroic Knowledge Base Theme and Plugins available at HeroicThemes.com. My Webinar Crash Course can teach you more.

If you would like to learn more about how to design your Knowledge Base and create powerful tutorials, purchase my course by clicking on the button below.

Simply click on the button below to purchase the course!

Hi this is Daniella from support.daniella.io and if you want to focus on growing your business, STOP wasting your time dealing with the same customer support questions. If you want to put your focus back on sales and actually developing your business, then you are in the right place!

I am going to provide you with some powerful tools that will allow you to automate and scale your support department.

Before I jump in I would like to know: Do you have an awesome product or service your clients have questions about? Are you constantly answering the same questions over the phone and copy-pasting the same answers through email? Are you thinking about hiring more people to respond to increasing demands? Are you spending days training employees on your product or service?

If you replied yes to most of those questions, I have really good news for you: You sound just like every single client I've helped with this issue. The best news I have for you is that there is a scaleable solution you can implement in one single afternoon! You simply need the right system. And that is exactly what I will provide you.

Here are two powerful questions I would like to have a look at in this webinar:

  1. How can I support my clients in a way that creates total freedom and does not demand having employees chained to the phones or their emails?
  2. How can I support hundreds of clients at the same, time while saving thousands of time-Dollars on hiring new customer support agents?

 

So if you stick with me and watch this video, you will discover some amazing answers to both those questions. Why don't we even transform them into one single straightforward question:

  • How can I scale customer support and support hundreds of clients at the same time, without having to hire more employees?

 

This is something I teach my clients. That is what I want for you. And I am going to share the to-the-point, step-by-step guide that I use to actually to do it. I have done this for many customers in the past to help them scale their businesses while saving hundreds of thousands of Dollars every month on hiring new employees for a job that can be partially automated when done correctly.

Imagine going to work every day and focusing on your core business: your actual products or services, instead of spending time answering support calls and emails. Imagine actually being able to focus on sales, to pay yourself, instead of having to hire new resources for a job that can easily be automated. Imagine offering 24/7 accessible support information on your products or services in a beautiful, easy-to-read format. Envision the crucial extra time and money you will have to invest elsewhere.

Sometimes I hear, "I don't have the time to document my product or service." Let me ask you, how are you enjoying spending hours constantly answering support calls and emails? Do you really need to hire another resource who will spend more hours doing the same? Or could you document your product or service and automate customer support for 80 to 90% of your recurring requests? And how about your current support resource? Could they benefit from the key information in this webinar to help you transform your business?

And how are you enjoying spending hours training your staff on your product and services? What if your product and services were documented enough to eliminate at least half of that training time through clear concise training and support videos?

Without documentation, you are also keeping the self-learners among your clients from empowering themselves to search for answers on their own. They are completely dependent on you and your staff for answers. They are obliged to rely on emailing or calling you to get answers to their questions. Not only is it annoying to them, but also to you. Providing adequate documentation will reinforce your business value, not only to support current customers but also when selling to new leads, making your business look a lot more organized and professional.

But maybe you are not sure how to document your product, or don't know how to organise, present and serve that information in a clear concise way. That's where this webinar comes in. Whatever your biggest challenge with documenting your product or service, I've seen it before and know how to overcome it. I want to help you overcome it too, in a very simple, non-technical way. No coding required.

Imagine you are driving along a country road on a wonderful, crisp fall evening. You are surrounded by fields of orchards and colourful leaves. There is nobody around and you have no cell phone reception. You realize how wonderful it is to cut off from city-life and technology. Suddenly, your car starts to sputter and you come to a raging halt. You have a flat tire, and have no clue how to change it. What is your first reaction after slight panic? You reach over to the glove compartment, and pull out your car owner’s manual to learn how to change your flat tire. Yes. Thank goodness for documentation, it can save your life, and it can save your company a ton of time and money.

This webinar and my course are incredible resources for any business owner looking to free themselves from recurring customer support calls. It is the Knowledge Base of Knowledge Bases for Customer Support specialists looking for guidance on how to document their work, or marketers looking for a process to offer this viable service.

However, it is essential that no matter your profile: business owner, customer support specialist or marketer: you must be a motivated self-learner striving for your independence and autonomy - not someone who wants it all done for them. My course provide you all of my tools, key information, trials and errors, la creme de la creme of everything you need to succeed. This webinar will motivate you to transform this part of your business and free up time and cash flow. But you MUST be someone who wants to take action. You MUST be someone who will take this information and make it into transformation. I only work with people who actually want to transform their business. I only work with a select amount of motivated self-learners.

If you are looking for a ready-made solution then please close this video [podcast] now. But if you are a motivated champion who is ready for actual results, if you are ready for actual transformation then stick with me and get a pen and paper because you are going to love what is coming next.

In this webinar, we are going to have a look at how to solve your biggest challenges with documenting your services or products by making your information accessible through a Knowledge Base or support site. We are going to have a look at the tools you need to build your Knowledge Base and automate replies to the most frequent questions your business receives.

And keep in mind what your average day would be like if you were spending less time on the phones dealing with after-sales services, and more time selling your product and making it even more awesome! That would be pretty great, right? That’s what I want to map out for you. That is exactly the key information I want to provide you today. Please note however, that this webinar is a crash course, and that the full course is available at support.daniella.io or in the link in the description.

We are going to jump right in right now and see how to create and design your Knowledge Base, and we will end with a couple powerful tips on how to create amazing content.  

  1. Go to HeroThemes.com
  2. Under KnowAll Theme
  3. Click on View Pricing and Buy Now
  4. Purchase your theme

 

Make sure WordPress is installed on your subdomain. Checkout support.daniella.io to learn how to setup your subdomain and WordPress site.

Installing your new theme will allow you to transform your website into a Knowledge Base:

  1. In your Hero Themes Account
  2. Under the Downloads Tab
  3. Download your Theme
  4. Click on the License Keys Tab
  5. Copy your Licence Key
  6. In your WordPress backend
  7. Click on Appearance > Themes
  8. Click on Add New > Upload Theme
  9. Upload your Theme
  10. Click on Activate
  11. Then enter your licence Key to fully activate your theme

Now that your Knowledge Base is setup, it’s time to design it and make it match your brand.

  1. In your WordPress Backend
  2. Click on Appearance > Customize

 

From here you will be able to customize the look and feel of your site.

 

Header

  1. Add a logo to your site
  2. Change the background image
  3. Style your background image (position, size…)

Footer

This is where you can edit the written content in the footer of your site.

Styling

  1. Choose the color of the links on your site
  2. Choose the color of the links on your site upon hover (mouse over)
  3. Edit your site width if you would like
  4. Choose the layout of your site if you would like a different layout

Typography

This is where you can edit the typography for the header and body of your Knowledge Base.

Homepage

This is where you can style the main page of your site. Choose the following:

  1. What is written in the search bar
  2. Homepage sidebar position
  3. Homepage title
  4. Archive style
  5. Border divider between categories
  6. Archive columns

Category Settings

Choose how your categories are positioned here.

Article Settings

  1. Select how your articles will be positioned
  2. Sticky sidebar : will your sidebar scroll with the page?
  3. Enable or disable:
    1. Showing related articles
    2. Showing last modified dates on articles
    3. Displaying comments

Custom CSS

Enter custom CSS here.

Now that your Knowledge Base is created it is time for you to add amazing content to it. Here are a couple of tips extracted from my paid course available at support.daniella.io:

  • Segment your information as much as possible
    • Categories
    • Titles
    • Paragraphs
    • Bullet points
    • Numbered lists
    • Short paragraphs
  • Make sure your content is displayed in a chronological and logical order
    • Easy to complex
    • Feature 1, 2, 3...
    • Module 1, 3, 3...
    • Step 1, 2, 3...
  • Use colored boxes to make important things stand out
    • Green: Tips and tricks
    • Blue: Information
    • Red: Important information
  • Make complex language clear and educate on jargon
    • Use plain language
    • Be consistent in style and tone
    • Explain technical jargon if necessary
  • Keep paragraphs short (four or five sentences max.)
    • Introductions
    • Examples
    • Definitions
    • Digressions
  • Use various forms of media for various types of learners
    • Articles
    • Videos
    • Screenshots
    • Gifs
    • Interactive content
  • If more than one person is working on the content
    • Use similar language
    • Use similar style
    • Be consistent
  • Make sure to use words your customers will search for
    • Choose your keywords
    • Formulate questions using key words
    • Pay attention to how your customers name things
  • Use styles to make things stand out
    • Header 1
    • Header 2
    • Header 3
    • Bold
    • Italic
  • Link to other articles to relate them together

Checkout support.daniella.io to learn my exact process on how to create content such as powerful tutorial articles and videos.

If you would like to get off the phone with current clients and focus on getting back on the phone with fresh new leads then you should definitely check out my full, in-depth course on how to build your businesses Knowledge Base from setting up WordPress to getting the word out to your customers and leads.

Get the full course to learn my exact methodology including purchasing a domain name, creating tutorial video from A to Z, and setting up and translating a multilingual Knowledge Base. The full course includes two amazing checklists to ensure your written content and video tutorials are professional and clear. The course may also serve as training for new Customer Support Specialists in your business, as it is an incredible blueprint resource for building and maintaining an empowering Knowledge Base. The course also includes group support sessions to ensure you are on the right track in creating and delivering your content.

Remember our question from the beginning: How can I scale customer support and serve hundreds of clients at the same time, without having to hire more employees? You can do it now with these extremely powerful tools and my super simple process that has been proven and tested.

Simply click on the link below and get started now.

Note: Please take note that this is a shortened version of what is available at https://support.daniella.io/. Purchase the full course by clicking on the button below!